Refund policy
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
To request a refund, please contact us at essariaanas18@gmail.com. We will provide instructions on how to proceed with your request.
Please note that we do not return items back to customers once they have been received and inspected by our team. If your refund request is approved, we will issue a refund to your original payment method according to the terms below.
Items sent back to us without first contacting us will not be accepted.
For any questions regarding refunds, please contact us at essariaanas18@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Perishable goods (food, flowers, plants, etc.)
- Custom-made or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items
If you have any questions about a specific item, please contact us before making a purchase.
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, you may request a refund for the eligible product and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or request a refund within 14 days of receiving your order, for any reason and without justification. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your item, we will notify you whether your refund request has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at essariaanas18@gmail.com.
Please note that approved refunds result in the return of the purchase amount only. Returned items will not be shipped back to customers after they have been received by our facility.